It’s FIRE: Free International Returns for Ecommerce

In eCommerce, the buyer and seller are like two opposing forces, gravitating to different directions. We look into the different configurations of shipping & returns to find out which is the most sensible for both parties.

Before we dive in, here are the highlights for the busy online seller! Rates: Hipshipper offers very competitive shipping rates when compared to eBay GSP. Returns: A Hipshipper highlight: we offer free international returns! eBay GSP doesn’t provide a built-in solution for international returns. Now we’ll take a deep breath and flash out the all … Continue reading “eBay Global Shipping Program (GSP) Review & Comparison”

On top of offering attractive products in competitive prices, marketplace sellers need to face one more – no less challenging – task: Ensuring that both their customers and the marketplace itself are satisfied with their performance. If you’ve been operating a store on eBay or Amazon, you know that this dual satisfaction is hard to … Continue reading “Achieving the Magic Balance: Customer & Marketplace Satisfaction”

Online marketplaces are wholly buyer-centric. Meaning, their approach is to side with consumers even at the expense of the sellers. It was of course Amazon that set the tone on this. This is what Jeff Bezos said on the acquisition of Zappos way back in 2009, “Zappos has a customer obsession which is so easy … Continue reading “How Can A Shipping Company Resolve the Buyer-Seller Conflict”